Information We Collect

Personal Information

When you contact us or use our services, we may collect the following personal information:

• Name and contact information (address, email, phone number)
• Property details and location
• Service history and preferences
• Emergency contact information
• Insurance information (policy numbers, claims, etc.)
• Payment information

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information
• Cookies and similar tracking technologies
• Website usage data and browsing patterns
• Referral sources

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our restoration services
• To respond to your inquiries and service requests
• To process payments and maintain records
• To communicate about your service appointments
• To send important updates about your property
• To comply with legal obligations
• To coordinate with insurance companies on your behalf
• To improve our website and customer experience

Information Sharing

We may share your information with the following parties:

• Insurance companies (with your consent) for claims processing
• Third-party service providers who assist in our operations
• Legal authorities when required by law
• Professional advisors and consultants
• Emergency services when necessary

We Never

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Disclose sensitive information without proper authorization

Data Security

We implement appropriate security measures to protect your information:

• Secure encrypted connections (SSL/TLS) for all data transmission
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication systems
• Secure physical storage of documents
• Regular backup procedures

Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Receive a copy of your data in a portable format
• Withdraw consent where applicable

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided above. We will respond to your request within 30 days.

Specific Policies

Cookies Policy

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.